Service Manager - Medical  | (Hands-On)

Are you an experienced technical specialist ready to step into a leadership role where you can shape processes, mentor a team, and stay hands-on with advanced medical technology?

We are partnering with an established, Australian-owned pioneer in specialised healthcare technology to appoint a dynamic Service Manager based in Adelaide. 

This is a new role designed for a hands-on technical expert who wants to combine electromechanical servicing with team leadership, compliance building, and operational oversight.

In this pivotal position, you will lead a small, dedicated team of technicians while remaining actively involved in preventative maintenance (PPM), complex breakdowns, installations, and critical documentation that feeds directly into our client's R&D initiatives.

Key Responsibilities

• Team Leadership & Mentorship: Lead, coach, and develop a small technical team, establishing clear accountability, training pathways, and performance standards.

• Process & Compliance Building: Build out robust operational structures, service workflows, and compliance frameworks to elevate service delivery standards.

• Hands-On Technical Delivery: Maintain a hands-on approach to advanced diagnostics, repairs, calibration, and installation of specialized ultrasonic cleaning systems and medical equipment.

• R&D Collaboration: Document technical fixes, equipment performance insights, and validation protocols to pass directly to the R&D and engineering teams.

• Operations & Travel Management: Oversee service scheduling and logistics, requiring occasional interstate travel (approximately every couple of months) and monthly state-wide travel.

What You Bring

• Technical Background: Formal qualification in Mechatronics, Electronics, or Mechanical Engineering (Diploma or Degree).

• Leadership Experience: Proven experience leading, training, or supervising a small technical team, with a strong focus on process improvement and accountability.

• Electromechanical Expertise: Deep practical experience in electronics troubleshooting, equipment repair, and mechanical fault-finding within a regulated environment.

• Process Orientation: Demonstrated ability to build out compliance structures, documentation protocols, and operational workflows from the ground up.

• Communication & Adaptability: Excellent interpersonal skills with a collaborative, proactive approach to balancing leadership responsibilities with hands-on technical work.

Why Join?

• Competitive Remuneration: Offering a base salary of $110,000 - $120,000 plus superannuation.

• Hybrid Impact: Enjoy the best of both worlds with a role that combines strategic leadership, process creation, and team development with hands-on engineering and R&D collaboration.

• Stable & Reputed Business: Join a proud Australian-owned leader with a strong legacy of innovation and industry respect.

Confidentiality

All applications and expressions of interest will be handled with the strictest confidence. To apply or learn more about this exclusive opportunity, please submit your resume through Talent Aligned.