Senior Service & Support Engineer - Engineering

Senior Service Engineer, Global Technical Support 

Remote, Sydney or  East Coast 

Step into a senior role where your expertise keeps critical security technology running around the world.

Our client is a global leader in electro-mechanical security technology. Their detection systems are trusted by airports, ports and border agencies across the globe, and their Australian service team has grown significantly in recent years.

We are looking for an experienced Service Engineer to step into a senior global support role. This is a rare chance to take everything you’ve learned in the field and use it to support engineers worldwide, while still getting your hands on equipment when it counts.

The role

• Provide senior technical support to service engineering teams around the world
• Triage and troubleshoot complex faults over the phone, guiding engineers to fast, effective fixes
• Carry out service and installation work in Australia and overseas when needed
• Take part in an on-call roster (around 1 week in 4), giving 24-hour support to global teams
• Outside on-call weeks, work standard Australian business hours
• Share your knowledge and help lift the capability of the wider engineering team

About you

• A solid background as a Service Engineer, ideally with electro-mechanical, electronic or imaging equipment
• Strong fault-finding skills and the confidence to diagnose problems remotely
• Clear, calm communication, especially when guiding others through a problem under pressure
• Comfortable with occasional domestic and international travel
• Happy to work independently from a home office 
• Experience with X-ray, security screening, medical imaging or similar high-tech equipment is a big plus

What’s on offer

• Competitive salary package
• Fully remote, based anywhere on the East Coast or Sydney
• Normal office hours outside your on-call week
• Limited Domestic and international travel
• A senior, respected role with a true global reach
• Long-term stability with a world-leading organisation

Ready for your next step?

If you’re a seasoned service engineer looking to move into a senior support role without losing touch with the technical work you enjoy, we’d love to hear from you. Apply now via the link.